Delivery & Returns


We will process your order within 3 working days.
Please note that your order may take up to 14 days for delivery. 
We always use Royal Mail 2nd class shipping method for each order.

If you have not received the Volunteer Handbook and ID badges, please do not place your order until we finalise your application. If you do so, we may put your order on hold until your application is finalised.


Please use the Return Label that was sent with your order.
Replacements are sent within 3 working days of receipt.
Refunds can take up to 14 days to be processed and send to your account. All refunds are paid directly to your bank account or PayPal account.

If you need another Return Label simply download it here or send an email to