FAQ
What types of products do you offer?
Our merchandise is only available to PAT volunteers. We offer a range of clothing and pet accessories for you to wear on visits and when attending events.
How can I ensure the right fit for my pet?
We recommend measuring your pet before purchasing any accessories. Each product page includes detailed sizing information to help you choose the best fit. If you’re unsure, feel free to get in touch—we’re happy to help!
What is your returns policy?
If you need to return an item, please use the Returns Label included with your order. Fill out the Return Section on the label, indicating the size and reason for the return. Refunds can take up to 14 days to process, so thank you for your patience while we handle your request.
How long does shipping take?
Shipping times may vary depending on your location, but we aim to process and dispatch orders within 3 working days. You’ll receive a tracking number once your order has shipped.
Can I contact you if I have more questions?
Absolutely! If you have any further questions, you can reach us at 01865 671440, Monday to Thursday from 9am to 3.30pm, or email us at shop@petsastherapy.org. We’re here to help!
Do you offer any special discounts or promotions?
We occasionally run special promotions and discounts. To stay in the loop, subscribe to our newsletter or follow us on social media for the latest updates and offers.
What if my product arrives damaged?
We take great care in packaging our products, but if your item arrives damaged, please contact us right away. We’ll work with you to resolve the issue—whether that means sending a replacement or processing a refund.
How can I support Pets As Therapy beyond shopping?
Thank you for your interest in supporting PAT! You can help by spreading the word about becoming a PAT Volunteer or by making a donation. Every little bit helps us continue to bring comfort and joy through the power of animal companionship.